Klarna staff become early adopters of ChatGPT

Fintech unicorn in payments Klarna is giving its staff access to OpenAI's enterprise version of ChatGPT in order to better assist its 150 million payment service users

ChatGPT Enterprise, the enterprise edition of the generative artificial intelligence (AI) platform, offers enterprise-grade security to reassure organizations concerned about their data.

Sebastian Siemiatkowski, the CEO of Klarna

Sebastian Siemiatkowski, co-founder and CEO of Klarna, stated that the technology may be used by the company's workers in their daily job, and that the usage of artificial intelligence is his primary priority: "When I come to work, I focus solely on how AI can help us realize our vision faster."

According to the company they integrated OpenAI's API, resulting in "higher speeds, better availability and enterprise-level data security than the consumer-focused ChatGPT."

Siemiatkowski went on to say that this integration may be utilized by employees across the board: "We believe AI can assist and elevate every aspect of our working lives and make teams more creative and productive. Today marks another step towards an AI assistant for work that helps with any task, is customized for your organization, and that protects your company data."

"One of the things I’m following closely right now is exactly how many of our employees are using their OpenAI account. We are currently at 2,500 out of 5,000 employees. So even though we push everyone to test, test, test and explore, still only 50% of our employees use it daily. That’s why we have to find new ways to get more people to use OpenAI’s fantastic tech," Siemiatkowski explained.

In other words the API is currently available to half of Klarna workers, who are utilizing it for services such as AI-powered shopping suggestions and optimizing customer care.

On August 28, in its turn OpenAI announced the new version, stating, "We’re launching ChatGPT Enterprise, which offers enterprise-grade security and privacy, unlimited higher-speed GPT-4 access, longer context windows for processing longer inputs, advanced data analysis capabilities, customization options, and much more."

Klarna was established in 2005 and provides payment solutions such as Buy-Now-Pay-Later. The Stockholm-based fintech unicorn is one of few businesses, which have a valuation of more than $1 billion. Finansinspektionen granted it a full European Union banking license in 2017, and it has subsequently grown its financial services business and portfolio.